ALL SERVICES ARE NON REFUNDABLE
Reservation Policy- Please allow at least two week’s notice when booking a spa party or special event. A spa party consists of 4 or more people. A signed agreement along with a 50% booking fee before your event is considered “definite” on our calendar. All services must be paid in full 72 hours prior to event unless other arrangements have been made. When scheduling a treatments at our location, please arrive no earlier than 10-15 minutes early for your appointment to complete the consent paperwork. There is 24 hour cancellation policy and 100% NO SHOW FEE!!
Payment- A credit card is needed to schedule all appointments, if you miss your appointment or do not reschedule/ cancel within 24 hours your card will be charged the full amount for that service.
ALL SERVICES ARE NON REFUNDABLE
PRIVACY- Posh Beauty and Wellness will receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet e-mail address; phone number; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications), comments, feedback, product reviews, recommendations, and personal profile. If you want to remove consent please email firstname.lastname@example.org
Methods of Payment- Posh Beauty and Wellness- accepts cash, checks (Corporate accounts only), Visa & Master card, Discover, Health and Flex Spending Accounts Cards and Sezzle (For products)
Cancellation Policy- Cancellations for spa parties must be made 48-72 hours prior to the event. Cancellations for all other treatment must be made within 24 hours prior to the appointment or their will be a 100% NO SHOW FEE for that service!! Unfortunately, guests who are late for their service will have the service time shortened as therapists are on a tight schedule.
Gratuities- If you are pleased with the services you receive, it is customary to thank your therapist with a gratuity. This gratuity can be given directly to the therapist (s) in cash only. There will be a 20% gratuity fee for spa packages (that will be added to your package).
Age Requirement– Clients must be at least 15 years of age unless accompanied by a parent in the room (does not apply to spa parties and packages for children).
For Your Comfort- Increase your intake of water before and after body treatments. Refrain from shaving in the 48 hours prior to receiving waxing treatments. During all treatments, your body will be fully draped. Only the specific body area being treated will be exposed. Please leave valuables at home
Exchanges (if applicable)- We only replace items if they are defective or damaged. Only regular priced items may be Exchanged, unfortunately sale items cannot be Exchanged. If you need to exchange items for the same item, send us an email at email@example.com so we can instruct you on where to send the item. Our policy lasts 5 days. If 5 days have gone by since your purchase, unfortunately we can’t offer you azsz exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Processing and shipping is two weeks. Once your order is received , we begin processing your order. A label is generated for your order to return your product, you should contact us first by email at firstname.lastname@example.org or call us at (301) 477.3737 to get the shipping information.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a exchange, the cost of return and shipping is your responsibility .
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Covid 19- Due to the pandemic EVERYONE MUST wear a mask NO EXCEPTIONS and temperature taken when entering the facility!